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If you’ve just discovered that your account at BetMGM Casino is locked or you’re considering closing it, you’re in the right place. We understand situations like these can happen, and we’re here to guide you through either path. Importantly, rest assured that these circumstances don't mean your funds are lost.
Accounts may become inactive due to a number of reasons. It could be an issue related to verification, self-exclusion requests, or a decision to close your account voluntarily. We will clarify which situation applies to you and walk you through the necessary steps for resolution.
At BetMGM Casino, we understand that a suspended account may cause concern. A suspension is typically a temporary hold rather than a penalty, allowing us to ensure your account's integrity. We will always reach out to inform you of the specific reasons for this action.
To address any issues with your account, please start by reviewing the message we sent you. Gather any necessary information or documents that the message requests. Next, reach out to us through the appropriate support channel dedicated to account matters.
While a hold is in place, your account balance remains secure, but you won’t be able to access or withdraw funds until the matter is resolved.
Deciding to delete your account at BetMGM Casino is distinct from simply closing it. While closing an account means ending access, deletion involves removing your personal data from our records. Before closing, ensure that any remaining balance is withdrawn, as this process cannot proceed if funds are still in your account.
Any remaining balance will be processed according to your withdrawal request before closure. Active bonuses will be forfeited, and we retain records for compliance with licensing regulations.
Taking a break from gaming can be a positive choice. Here at BetMGM Casino, we provide several options for players who wish to temporarily step away. A short time-out allows you to block access for up to 24 hours, helping you regain perspective. If you prefer a longer cooling-off period, you can choose to block your account for a few days or weeks, depending on your needs. Self-exclusion is available for those who want a more extended hiatus, with options from six months up to several years. These measures take effect immediately and cannot be lifted early once activated. We invite you to explore our dedicated page for a more detailed look at these options.
If you decide to come back, we can assist with reopening accounts that were temporarily suspended or closed at your request. To initiate the process, simply reach out to our support team. We will first verify your identity before proceeding. Verification statuses generally carry over, so if you've already completed this, it will expedite the process. Any existing balance in your account will also remain intact.
However, please note that a self-exclusion cannot be reversed before the term ends. If you've opted for this, you’ll need to wait until the specified period is complete.
